Shipping + Returns + Exchanges | CUGGO | Wear Your Personality

CUGGO | Wear Your Personality

Shipping + Returns + Exchanges

Shipping is free for all orders $75 and above.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Please send us an email at hi@cuggo.com for any items that you would like to return.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@cuggo.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We will gladly replace items if they are defective, damaged or if the sizing is not right. If, for any reason, you are unhappy with the purchase, you can always exchange for another item or receive a store credit. For all the above, please send us an email at hi@cuggo.com and we will provide you with exchange instructions.